DO YOU ACCEPT RETURNS?
No, I do not accept returns. ALL SALES ARE FINAL because:
- EMPOWERHAUS merchandise is literally made just for you:
Everything in this shop is "made to order" which means the items aren't printed until after you purchase and the order information is triple checked. In an effort to reduce waste, I choose to provide my designs using a "print on demand" dropshipper. All the info you need (colors, measurements, etc.) are clearly listed in every description. Please read the description thoroughly to ensure the correct item/size/color is ordered.
- Hygiene reasons:
Due to hygiene and health reasons, we cannot accepts returns.
That being said, if my printer misprints an item, or you get sent the wrong item completely, I will definitely work with you to get a replacement!
DO YOU ACCEPT CANCELLATIONS?
Yes, you can cancel your order! BUT, you have to catch me before I push your order into production :) So please contact me within *8 hours* to cancel your order! After that time frame, I cannot guarantee I'll be able cancel your order.
HOW LONG WILL IT TAKE TO GET MY ORDER?
Because EMPOWERHAUS merchandise is made to order, it takes a little bit longer than a shop that offers ready to ship items. ETA depends on your location as well. Estimates are below:
Within USA: 1.5 to 3 WEEKS
(Average is 1.5 to 2 weeks)
International: 2 to 4 WEEKS
(Average is 2.5 weeks)
If you're planning to wear your EMPOWERHAUS gear for a special occasion like a party, chemo, or surgery, or are ordering for someone else, please try to plan in advance (if you can!) according to the estimates above.
PRINTABLE GIFT NOTES COMING SOON!
Just in case you want to say "hey, this awesome thing is on it's way!" :)
DO YOU HAVE RUSH SHIPPING?
No, I do not offer additional shipping options at this time. However, I am looking into it and hoping to add this in the near future, so stay tuned! :)
DO YOU DO CUSTOM ORDERS?
At this time, I am unable to take on custom orders, though I hope to offer this option in the future! If you have any ideas for t-shirts, email me at: firstname.lastname@example.org, and I may just choose it for the next design and give you a sweet discount!
DO YOU SHIP OUTSIDE THE USA?
Yes, we ship worldwide! When you put your address in during the checkout process, your shipping options and costs will be presented to you!
WHAT DOES "MADE TO ORDER" MEAN?
Everything sold on this website is designed by EMPOWERHAUS creator, Emily Hopper. They are printed and shipped
to you, after you place your order, by a "print on demand" drop shipping company I work with called Printful; learn more about Printful by visiting their website here
The process goes a little like this:
item purchased > item picked from warehouse > item printed >
item packaged > item shipped > item is delivered to you!
If you have any questions, please feel free to send me a message on social media, through the contact page or via email: email@example.com